In order get access to the claim system, you have to verify yourself first In the #verification channel.
After you got access to the server, You will also get access to claim order channel, "claim-order".
In this channel, you have to type the command $claim-order In the chat, to create a claim order request.
The claim order request Is a private channel, between you and the claim manager, there you will have to follow the bot's steps, which are order number, receipt, username and etc.
Thank you for your purchase, If you need more help contact us via the chat support!