In order get access to the claim system, you have to verify yourself first In the #verification channel.
After you got access to the server, You will also get access to claim order channel, "claim-order".
In this channel, you have to type the command !claim-order In the chat, to create a claim order request.
The claim order request Is a private channel, between you and the claim manager, there you will have to provide a screenshot of your order, for example "Order #1001" and wait for the Claim Manager's reply.
Thank you for your purchase, If you need more help contact us via the chat support.