Privacy policy

Last Updated: 7/30/2026

1. About this policy

1.1 This Privacy Policy explains how MM2Store collects, uses, shares, stores, and protects personal information when you visit mm2store.com, place an order, contact support, subscribe to marketing, interact with our website, use our delivery systems, or otherwise use our services.

1.2 This Privacy Policy should be read together with our Terms of Service and Refund Policy.

1.3 For privacy questions, requests, or complaints, contact support@mm2store.com.

2. Who we are

2.1 MM2Store is an independent online store that sells digital in-game items related to Murder Mystery 2 ("MM2") on Roblox.

2.2 MM2Store is not owned by, operated by, sponsored by, endorsed by, or affiliated with Roblox Corporation, Murder Mystery 2, Nikilis, or any other game developer, publisher, platform, or rights holder.

2.3 We collect personal information in order to operate our website, process orders, deliver digital items, provide customer support, prevent fraud, run marketing, analyze performance, improve our store, comply with legal obligations, and protect MM2Store. The information we collect depends on how you interact with us.

3. Information you provide to us

3.1 We may collect information you provide directly, including:

name;
email address;
phone number, where provided;
billing address;
shipping address, where required by checkout or payment providers;
Roblox username and display name;
Roblox profile or delivery information needed to fulfill an order;
order details and item selections;
delivery instructions;
support messages;
refund or withdrawal requests;
chargeback or dispute communications;
review content, ratings, and testimonials;
affiliate, referral, or discount information;
marketing preferences;
account, loyalty, membership, or subscription information, where those features are offered;
any other information you choose to provide.

3.2 We use this information to process purchases, fulfill orders, deliver digital items, communicate with you, provide support, verify orders, prevent fraud, process eligible refunds, run marketing where permitted by law, and enforce our policies.

4. Payment information

4.1 Payments are processed by third-party payment providers, payment gateways, banks, card networks, Shopify, and Shopify-related services.

4.2 We may receive limited payment-related information, including:

payment status;
transaction ID;
payment method type;
the last four digits of a payment card, where made available;
billing details;
fraud analysis or risk indicators;
chargeback or dispute information.

4.3 We do not intentionally store full payment card numbers on our own systems. Full payment details are handled by payment processors and gateways in accordance with their own privacy and security practices.

5. Roblox, MM2, and delivery information

5.1 Because we sell digital in-game items, we may collect and process information needed to complete, verify, or investigate delivery, including:

Roblox username and display name;
Roblox user ID, where applicable;
MM2-related delivery details;
trade, claim, transfer, or delivery status;
delivery attempt records;
bot delivery logs;
manual delivery notes;
time and date of delivery;
item names and quantities;
screenshots, confirmations, or records evidencing delivery or attempted delivery;
customer instructions relating to claiming items.

5.2 We use this information to fulfill orders, confirm delivery, investigate missing-item claims, provide support, prevent fraud, respond to payment disputes, enforce our Terms of Service and Refund Policy, and protect MM2Store from abuse.

6. Device, website, and technical information

6.1 When you visit our website, we may automatically collect technical information, including:

IP address;
device type;
browser type and version;
operating system;
time zone;
referring website;
pages and products viewed;
search terms;
cart and checkout activity;
clicks and interactions;
approximate location inferred from IP address;
cookie and advertising identifiers;
session data;
log files and error logs;
security and fraud signals.

6.2 We use this information to operate the website, display the correct currency or region, improve site performance, understand how visitors use the site, prevent fraud, secure our systems, troubleshoot technical issues, measure advertising, and improve marketing.

7. Customer support information

7.1 Where you contact us for assistance, we may collect:

your name and email address;
order number;
Roblox username;
support messages;
attachments or screenshots you send;
delivery issue details;
refund and withdrawal request details;
chargeback or payment dispute details;
notes relating to the resolution of your issue.

7.2 We use this information to respond to support requests, resolve order issues, investigate delivery problems, process eligible refunds, respond to disputes, improve customer service, and enforce our policies.

7.3 We may use email-based support, customer support tools, Shopify tools, live chat tools, AI-assisted support tools, or other service providers to receive, organize, review, route, and respond to customer messages.

8. Cookies and similar technologies

8.1 We use cookies, pixels, tags, scripts, log files, local storage, tracking links, and similar technologies to operate our website and improve your experience.

8.2 These technologies may be used for:

retaining items in your cart;
processing checkout;
remembering preferences;
currency conversion;
website analytics;
security and fraud prevention;
performance monitoring;
advertising and retargeting;
affiliate tracking;
review requests;
email marketing analytics;
measuring marketing campaigns;
personalizing product recommendations.

8.3 Certain cookies are necessary for the website to function. Others are used for analytics, advertising, personalization, affiliate tracking, or similar purposes, depending on your location, browser settings, and cookie choices.

8.4 Blocking cookies may affect website functionality, checkout, currency display, cart features, marketing preferences, affiliate attribution, or order processing.

9. Privacy controls and data-sharing opt-outs

9.1 We use Shopify to help operate our store and to provide certain customer privacy features, including cookie banners, cookie preferences, regional privacy settings, and data-sharing opt-out controls, where enabled or required.

9.2 Depending on your location, you may have the right to opt out of certain data sharing, targeted advertising, the sale of personal information as defined by applicable law, or similar tracking activities.

9.3 Where available, you may exercise these choices through our Shopify-powered cookie banner, our data-sharing opt-out page, browser privacy signals, Global Privacy Control where required, or by contacting support@mm2store.com.

9.4 We do not sell personal information for money. However, some privacy laws define "sale," "sharing," and "targeted advertising" broadly. Where we use advertising cookies, retargeting pixels, affiliate tracking, analytics tools, marketing pixels, or similar technologies, certain of those activities may constitute a "sale," "sharing," or "targeted advertising" under those laws even though no money is exchanged.

10. Currency conversion and location-based features

10.1 We may use your IP address or approximate location to estimate your region and to display prices in a local or preferred currency.

10.2 We may store your selected currency in a session cookie or similar technology so that pricing remains consistent while you browse.

10.3 This information is used to improve your shopping experience and does not necessarily identify your precise location.

11. Email marketing, review requests, and transactional messages

11.1 We may use email marketing platforms, ecommerce messaging tools, customer communication tools, review request tools, and similar service providers to send promotional emails, abandoned cart reminders, post-purchase messages, review requests, product updates, discount offers, and other customer communications where permitted by law.

11.2 Information processed for these purposes may include:

name and email address;
order history;
products viewed and purchased;
cart, checkout, and purchase activity;
marketing preferences;
discount or referral activity;
email engagement, such as opens and clicks;
customer segments;
review request history and submission status.

11.3 Marketing signup options may be presented during checkout, account creation, popups, forms, or other parts of the website. In some regions, marketing options may be preselected or offered on an opt-out basis where permitted by law. In regions requiring affirmative opt-in consent, we rely on consent, a legally permitted customer relationship exception, or another lawful basis where available.

11.4 You may unsubscribe from marketing emails using the unsubscribe link in any marketing email, or by contacting support@mm2store.com. We will honor marketing opt-out requests within the time required by applicable law.

11.5 Following an unsubscribe request, we may continue to send transactional and service-related messages, including:

order and payment confirmations;
delivery updates and claim instructions;
support replies;
refund and withdrawal request updates;
security and account notices;
policy updates and legal notices;
chargeback or dispute communications.

11.6 We may send review requests relating to purchases in order to ask about your experience, verify customer satisfaction, improve our store, collect feedback, or display reviews. Review requests may be sent separately from promotional marketing where permitted by law. Where a review request includes promotional content, discounts, product recommendations, or upsells, it may be treated as marketing where required by law.

12. Advertising, analytics, personalization, and affiliate tracking

12.1 We may use advertising networks, analytics providers, search tools, tag managers, social media platforms, video platforms, conversion tracking tools, personalization and recommendation tools, affiliate and referral programs, creator partnerships, influencer tracking, discount codes, affiliate links, commission tools, and similar services.

12.2 These tools may be used to measure website traffic, improve our website, run advertisements, understand customer behavior, track conversions, retarget visitors where permitted by law, measure marketing performance, display product recommendations, offer bundles, display upsells or cross-sells, improve cart and checkout experiences, personalize the store, track referred sales, attribute purchases to affiliates, creators, or partners, calculate commissions, prevent affiliate fraud, and manage discounts or promotional codes.

12.3 Information processed for these purposes may include:

IP address, device, and browser information;
cookie identifiers;
pages and products viewed;
cart contents and cart activity;
checkout and purchase activity;
purchase history and order value;
advertisement interactions;
approximate location;
referral source and any affiliate link or code used;
conversion events and commission-related data;
customer email or order ID, where required for attribution or fraud prevention;
customer segments;
discount or offer interactions;
hashed customer information, where supported and permitted.

12.4 Certain of these tools process information in accordance with their own privacy policies and terms.

12.5 Affiliate, creator, and referral partners may receive limited sales or attribution information where necessary to confirm referred purchases, calculate commissions, prevent abuse, or manage campaigns. We do not intentionally provide affiliates with full payment details.

13. Reviews, testimonials, and public content

13.1 We may use review platforms, rating tools, testimonial tools, and similar service providers to request reviews, collect ratings, display customer feedback, verify purchase-related reviews, moderate review content, and measure review performance.

13.2 Information processed for these purposes may include name, email address, order information, products purchased, review content, ratings, photographs or videos you submit, review timestamps, and review verification information.

13.3 Where you submit a review, rating, image, video, testimonial, or other public content, that content may be displayed publicly on our website, product pages, marketing materials, advertisements, emails, or social media, except where prohibited by law.

13.4 Do not submit information in a review that you do not wish to be made public.

14. Optional and future features

14.1 We may offer, or subsequently add, customer accounts, loyalty programs, rewards programs, subscriptions, memberships, live support chat, AI-assisted support chat, automated support tools, or similar features.

14.2 Where you use these features, we may collect and process information including name, email address, account login information, order history, points or rewards activity, subscription and membership status, preferences, support chat messages, uploaded screenshots or attachments, chat timestamps, device and browser information, issue categories, automated support interactions, AI-generated support summaries, and customer satisfaction feedback.

14.3 We use this information to operate the relevant feature, provide support, manage subscriptions or memberships, track rewards, personalize your experience, resolve issues, prevent fraud, improve support quality, train or evaluate support workflows where permitted by law, and enforce our policies.

14.4 Where AI-assisted support tools are used, customer messages may be processed by automated systems in order to classify requests, suggest responses, summarize issues, detect fraud or abuse, or route support tickets. We recommend that you do not submit sensitive information through support chat unless it is necessary to resolve your request.

15. Shopify and other service providers

15.1 Our store is powered by Shopify and may use Shopify-related services for ecommerce, checkout, payments, analytics, fraud prevention, customer privacy settings, cookie banners, data-sharing opt-out controls, and store operations.

15.2 We may also use ecommerce apps, integrations, plugins, analytics tools, fulfillment tools, support tools, marketing tools, review tools, personalization tools, affiliate tools, fraud-prevention tools, loyalty tools, subscription tools, live chat tools, AI-assisted support tools, and other service providers to operate and improve MM2Store.

15.3 Because our store changes over time, we may add, remove, or replace apps and service providers as required. Service providers may process personal information only as reasonably necessary to provide their services, comply with law, protect rights, prevent fraud, or perform other permitted functions.

15.4 We are not responsible for the privacy practices of third-party websites, platforms, payment providers, apps, tools, or services that we do not control.

16. Fraud prevention, security, and abuse prevention

16.1 In order to protect MM2Store, our customers, payment processors, affiliates, partners, and delivery systems, we may collect and use the following information for fraud prevention and security purposes:

IP address, device, and browser information;
order history;
payment risk indicators;
billing and checkout information;
failed payment attempts;
suspicious activity indicators;
chargeback and refund request history;
delivery logs;
support communications;
account or order behavior;
affiliate or referral abuse signals;
loyalty, subscription, or account abuse signals, where applicable;
information provided by payment processors, fraud-prevention tools, security tools, and service providers.

16.2 We use this information to detect, prevent, and respond to fraud, unauthorized payments, refund abuse, chargeback misuse, bot abuse, affiliate fraud, loyalty abuse, account abuse, security incidents, policy violations, and unlawful activity.

17. How we use personal information

17.1 We may use personal information in order to:

operate MM2Store and maintain our website;
process purchases and verify orders;
deliver digital items through automatic or manual fulfillment;
communicate with you about orders;
provide customer support and investigate delivery issues;
process eligible refunds and withdrawals;
enforce our Terms of Service and Refund Policy;
prevent fraud, abuse, chargebacks, affiliate abuse, and unauthorized payments;
secure our website and systems;
maintain business records;
comply with legal obligations and respond to lawful requests;
resolve disputes;
improve our products, website, and services;
send service-related messages;
send marketing messages and review requests where permitted by law;
run advertising, analytics, and conversion tracking, and measure advertising performance;
personalize website content, product recommendations, and advertising where permitted by law;
collect and display reviews;
manage affiliate, referral, creator, and partner programs;
operate loyalty, account, subscription, live chat, AI-assisted support, and similar features where offered.

17.2 We do not use personal information for purposes incompatible with those described in this Privacy Policy, except where permitted by law.

18. Legal bases for processing: EEA, UK, Switzerland, and similar regions

18.1 Where you are located in the European Economic Area, the United Kingdom, Switzerland, or another region with similar privacy laws, we process your personal information on one or more of the following legal bases:

Performance of a contract: to process your order, deliver digital items, provide support, and communicate with you about your purchase.
Legitimate interests: to prevent fraud, secure our website, maintain business records, improve our services, respond to disputes, operate affiliate programs, operate review request programs where permitted, measure performance, and protect MM2Store.
Consent: for certain cookies, marketing communications, retargeting, advertising personalization, and optional features where consent is required.
Legal obligations: to comply with tax, accounting, consumer protection, payment, fraud prevention, legal, and regulatory obligations.
Establishment, exercise, or defense of legal claims: to respond to chargebacks, disputes, fraud claims, legal complaints, and enforcement matters.

18.2 Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and freedoms.

19. When we share personal information

19.1 We may share personal information with third parties where necessary to operate MM2Store, fulfill orders, prevent fraud, comply with law, run marketing, provide support, or protect our rights.

19.2 We may share information with:

Shopify and related ecommerce service providers;
payment processors and payment gateways;
banks, card networks, and dispute-resolution providers;
fraud prevention and risk analysis providers;
website hosting and infrastructure providers;
advertising networks and marketing platforms;
analytics providers;
search, shopping, and video platform providers;
social media platforms;
email marketing and customer communication providers;
review and testimonial providers;
personalization, upsell, cross-sell, and recommendation providers;
affiliate, referral, creator, and partner tracking providers;
loyalty, rewards, subscription, membership, account, live chat, and AI-assisted support providers, where those features are offered;
customer support tools;
delivery automation tools, bots, and fulfillment systems;
security providers;
professional advisors, including attorneys, accountants, and consultants;
government authorities, regulators, law enforcement, and courts, where required or permitted by law;
business partners or successors in connection with a merger, acquisition, sale, reorganization, or transfer of assets.

19.3 We do not share more information than we believe reasonably necessary for the relevant purpose.

20. Sensitive personal information

20.1 We do not intentionally collect sensitive personal information except where necessary for payment processing, fraud prevention, security, legal compliance, or another permitted purpose.

20.2 Sensitive personal information may include certain payment, account, government identification, precise location, or other legally protected information, depending on your jurisdiction.

20.3 We do not use sensitive personal information to infer characteristics about you.

21. Children and minors

21.1 MM2Store is not intended for children under 13.

21.2 We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact support@mm2store.com so that we can review and delete the information where required by law.

21.3 If you are under the age of majority in your jurisdiction, you may use MM2Store only with the permission of a parent or legal guardian.

21.4 Parents and legal guardians are responsible for any purchases, orders, claims, support requests, reviews, marketing signups, account activity, loyalty activity, subscription activity, or website activity carried out by minors using MM2Store.

22. Retention of personal information

22.1 We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

22.2 Retention periods may depend on:

whether you placed an order, and whether that order was fulfilled;
whether a refund, withdrawal, chargeback, or dispute occurred;
tax, accounting, and business record requirements;
fraud prevention and security needs;
affiliate or referral program requirements;
marketing consent and opt-out records;
review records;
loyalty, account, membership, or subscription records, where applicable;
legal obligations;
the need to enforce our Terms of Service or Refund Policy.

22.3 We may retain order records, delivery records, fraud-prevention records, affiliate records, marketing consent and opt-out records, review records, support communications, and payment-dispute evidence for as long as necessary to protect MM2Store, resolve disputes, comply with law, prevent repeat fraud or abuse, and defend legal claims.

22.4 Where you request deletion of your personal information, we may retain information where permitted or required by law, including information needed for fraud prevention, payment disputes, tax and accounting records, legal compliance, security, marketing opt-out records, affiliate attribution records, and enforcement of our policies.

23. Security

23.1 We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

23.2 No website, payment system, delivery system, email system, app integration, chat system, AI-assisted tool, or internet transmission is completely secure, and we cannot guarantee absolute security.

23.3 You are responsible for keeping your own email account, Roblox account, payment information, and devices secure.

24. International data transfers

24.1 We may process and store personal information in the United States and in other countries in which we, Shopify, payment processors, service providers, or support providers operate.

24.2 If you are located outside the United States, your information may be transferred to, stored in, or processed in countries that may not provide the same level of data protection as your home country.

24.3 Where required by law, we rely on appropriate safeguards for international transfers, including contractual protections, adequacy decisions, data processing agreements, and other legally recognized transfer mechanisms.

25. Your privacy rights

25.1 Depending on where you live, you may have the right to:

request access to the personal information we hold about you;
request correction of inaccurate personal information;
request deletion of personal information;
request a copy of your personal information;
object to certain processing;
restrict certain processing;
withdraw consent where processing is based on consent;
opt out of certain marketing;
opt out of sale, sharing, targeted advertising, or profiling where required by law;
appeal a privacy request decision where required by law.

25.2 These rights may be limited by applicable law. We may deny or limit a request where permitted by law, including where the information is needed to complete a transaction, prevent fraud, maintain security, comply with legal obligations, resolve disputes, respond to chargebacks, maintain business records, preserve marketing opt-out records, or protect legal rights.

26. Submitting a privacy request

26.1 To submit a privacy request, contact support@mm2store.com.

26.2 Please include sufficient information for us to verify and process your request, such as your email address, order number, Roblox username, and the type of request being made.

26.3 We may need to verify your identity before fulfilling a request. Verification may include asking you to confirm information relating to your account, order, email address, payment, delivery history, or prior communications.

26.4 We will respond to privacy requests within the time required by applicable law.

27. Authorized agents

27.1 Where required by law, you may authorize another person to submit a privacy request on your behalf.

27.2 We may require proof that the agent is authorized to act for you, and may require you to verify your identity directly with us before we respond to the request.

28. California and U.S. state privacy notice

28.1 This section applies to residents of California and of other U.S. states with applicable consumer privacy laws, but only to the extent those laws apply to MM2Store.

28.2 In the preceding 12 months, we may have collected the following categories of personal information:

Identifiers, such as name, email address, IP address, billing details, Roblox username, and device identifiers.
Commercial information, such as products purchased, order history, payment status, delivery status, refund history, chargeback history, discount use, affiliate attribution, and, where applicable, loyalty activity, subscription activity, and review activity.
Internet or electronic network activity, such as browsing activity, product views, cart and checkout activity, cookie identifiers, advertisement interactions, email engagement, and interactions with our website.
Approximate geolocation, inferred from IP address.
Payment-related information, such as transaction ID, payment method type, risk signals, and limited card details provided by payment processors.
Customer support information, such as messages, screenshots, claims, complaints, live chat messages, AI-assisted support interactions where applicable, and support history.
Review and user-generated content, such as ratings, reviews, images, videos, testimonials, and feedback.
Inferences, such as fraud risk indicators, customer preferences, product interests, and marketing segments.
Sensitive personal information, only where necessary for payment processing, fraud prevention, security, or legal compliance.

28.3 We collect this information from you, your device, your browser, payment processors, Shopify, fraud-prevention providers, support tools, analytics providers, advertising partners, affiliate platforms, review providers, personalization providers, loyalty or subscription providers where applicable, live chat or AI-assisted support providers where applicable, and other service providers.

28.4 We use this information for the business and commercial purposes described in this Privacy Policy, including order processing, delivery, support, fraud prevention, security, analytics, advertising, email marketing, personalization, reviews, affiliate tracking, legal compliance, dispute resolution, and enforcement of our policies.

28.5 We may disclose these categories of information to the recipients described in section 19.

28.6 We do not knowingly sell or share the personal information of children under 16.

28.7 We do not discriminate against you for exercising privacy rights conferred by law.

29. Do Not Track and opt-out preference signals

29.1 Some browsers offer "Do Not Track" signals. Because there is no consistent industry standard governing responses to those signals, we do not currently respond to them.

29.2 Where required by applicable law, we recognize legally required opt-out preference signals, including Global Privacy Control, for users in jurisdictions in which such recognition is required.

30. Legal requests and protection of rights

30.1 We may access, preserve, use, or disclose personal information where we believe it reasonably necessary to:

comply with law;
respond to subpoenas, court orders, legal process, or government requests;
enforce our Terms of Service, Refund Policy, or other policies;
investigate fraud, unauthorized payments, abuse, or security issues;
respond to chargebacks or payment disputes;
protect the rights, property, or safety of MM2Store, our customers, service providers, affiliates, partners, or others;
prevent harm, scams, or unlawful activity.

31. Business transfers

31.1 Where MM2Store is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, transfer of ownership, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

31.2 Any successor or purchaser may continue to use personal information as described in this Privacy Policy, except where otherwise required by law.

32. Third-party websites and platforms

32.1 Our website may contain links to third-party websites, platforms, payment providers, apps, social media pages, Roblox-related pages, search engines, video platforms, affiliate pages, and other services.

32.2 We are not responsible for the privacy practices, content, security, or actions of third parties. You should review the privacy policies of any third-party service you use.

33. Updates to this policy

33.1 We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, apps, vendors, legal requirements, or business operations.

33.2 The updated version will be posted on this page with a new "Updated as of" date.

33.3 Your continued use of MM2Store after the updated Privacy Policy is posted constitutes acknowledgement of the updated policy, except where additional consent is required by law.

34. Contact

34.1 For questions, complaints, privacy requests, or concerns regarding this Privacy Policy, contact support@mm2store.com.