Refund policy

Capitalized terms used in this policy have the meaning given in our Terms of Service.

1. Delivery guarantee

1.1 Orders placed with MM2Store are covered by a 24-hour delivery guarantee.

1.2 Where Items have not been Delivered within 24 hours of purchase, you may request a refund in accordance with this policy.

2. Eligibility

2.1 A refund request is eligible where each of the following applies:

1. 24 hours have passed since purchase and the Items have not been Delivered;
2. you have attempted delivery through the automated delivery system on at least two occasions; and
3. the request is submitted within 7 days of the end of the 24-hour delivery window.

2.2 The automated delivery system opens on screen immediately after checkout. A link to it is also sent to you by email, so that Items may be claimed later where the system is not completed at the time of purchase.

3. Submitting a request

3.1 To request a refund, email support@mm2store.com with your order number.

3.2 Where a request is approved, we will confirm by email and process the refund. No further action is required from you.

3.3 Refunds are typically received within 3-5 business days, depending on your bank or card issuer. If processed to store credits, funds are generally available immediately.

4. Form of refund

4.1 Where a refund is approved, MM2Store reserves the right, in its sole discretion, to issue that refund as store credit rather than as a return of funds to the original payment method.

4.2 Store credit is issued for the full approved refund amount, is redeemable only at mm2store.com, is non-transferable, and cannot be exchanged for cash.

4.3 In determining the form of a refund, we may consider the payment method used, the value and nature of the order, and the results of our fraud and abuse checks.

4.4 Nothing in this section limits refund rights that cannot be waived under applicable consumer law. Where the law requires a refund to the original payment method, the refund will be issued in that form.

5. Claimed Items

5.1 Delivery is fully automated, and an Item is treated as received at the point it is claimed.

5.2 Claimed Items are final and are not eligible for refund or exchange.

6. EU customers: statutory right of withdrawal

6.1 This section applies only to customers located in the European Union.

6.2 Because Items are digital and cannot be returned once received, the statutory right of withdrawal is lost once an order has been Fulfilled and the Items have been Delivered.

6.3 By placing an order and permitting delivery to begin, you expressly request that fulfillment start before the withdrawal period expires, and you acknowledge that the right of withdrawal is lost on delivery.

6.4 Where an order remains unfulfilled or the Items remain unclaimed, you may request withdrawal by emailing support@mm2store.com, or by using our contact form, with the word "WITHDRAW" and your order details.

6.5 Nothing in this section limits any non-waivable rights available under applicable consumer law.

7. Contact

7.1 Questions regarding this policy should be sent to support@mm2store.com.