Terms of service

Last updated: 7/30/2026

1. Definitions and acceptance

1.1 These Terms of Service ("Terms") govern access to and use of MM2Store, including the mm2store.com website, the products offered for sale, the systems used to fulfill orders, customer support, and all related services (together, the "Service").

1.2 "MM2Store," "we," "us," and "our" mean MM2Store. "You" and "your" mean any person who visits the website, places an order, receives Items, contacts support, or otherwise uses the Service.

1.3 "Items" means the digital in-game products, and the delivery of those products, sold through the Service.

1.4 An order is "Fulfilled," and Items are "Delivered," once the Items have been transferred, traded, accepted, claimed, redeemed, or otherwise made available to you. Those terms carry that meaning wherever they appear capitalized in these Terms.

1.5 By visiting the website, placing an order, completing checkout, claiming or receiving Items, or using any other part of the Service, you accept these Terms, the Refund Policy, the Privacy Policy, and any other policy published on the website. If you do not accept them, do not use the Service.

2. The store

2.1 MM2Store is an independent online store selling digital in-game Items for Murder Mystery 2 ("MM2") on Roblox.

2.2 The Service is provided for entertainment purposes.

3. Relationship with Roblox and MM2

3.1 MM2Store is not owned by, operated by, sponsored by, endorsed by, or affiliated with Roblox Corporation, Murder Mystery 2, Nikilis, or any other game developer, publisher, platform operator, or rights holder.

3.2 All third-party names, game titles, logos, and trademarks are the property of their respective owners and appear on the Service only to identify the products described.

3.3 We do not own or operate Roblox, MM2, Roblox accounts, Roblox trading systems, Roblox inventory systems, or any other third-party platform infrastructure. We have no control over whether a third party changes, removes, disables, restricts, suspends, reverses, or limits any item, account, trade, inventory feature, game feature, or platform feature.

3.4 You are responsible for reviewing and complying with the terms, rules, and community standards that apply to your Roblox account and to your use of MM2.

3.5 We are not responsible for any action taken by Roblox, MM2, a game developer, a platform operator, or any other third party, including account warnings, restrictions, suspensions, bans, inventory changes, item removals, trading restrictions, moderation actions, or loss of access.

4. Nature of the Items

4.1 All Items are digital. Nothing sold through the Service is a physical good, and no physical goods are shipped.

4.2 Items are delivered through third-party game systems and cannot be physically returned once Delivered.

4.3 Items may be affected by third-party platform rules, account restrictions, trade limitations, inventory limits, moderation actions, game updates, platform outages, bugs, and other circumstances outside our control.

5. No investment, cash value, or guaranteed value

5.1 Items are not investments, securities, stored-value products, banked funds, financial products, or cash equivalents.

5.2 We do not guarantee that any Item will retain any particular value, rarity, demand, appearance, function, status, or availability.

5.3 References to value, rarity, demand, or popularity are general estimates only. They do not constitute financial advice and must not be relied upon as a guarantee.

6. Eligibility

6.1 By using the Service or placing an order, you confirm that:

1. you are at least the age of majority in your jurisdiction, or you have the permission of a parent or legal guardian;
2. you are legally permitted to use the website and to purchase digital Items;
3. you are using your own payment method, or you have the permission of the authorized payment holder;
4. the information you provide to us is accurate, complete, and current;
5. you will not use the Service for fraud, abuse, chargeback misuse, unauthorized payments, or unlawful activity; and
6. you accept responsibility for your Roblox account and all activity on it.

6.2 A parent or legal guardian who permits a minor to use the Service is responsible for that minor's use of the Service, purchases, account activity, and compliance with these Terms.

7. Order information

7.1 To fulfill an order we may require your email address, Roblox username, order number, item selection, delivery instructions, or other information necessary to process the order.

7.2 You are responsible for the accuracy of the information you provide. We are not responsible for delays, failed delivery, or delivery to the wrong account caused by information that is incorrect, incomplete, outdated, or misleading.

8. Pricing, availability, and errors

8.1 Prices, product descriptions, availability, delivery times, promotions, and offers may change at any time without notice.

8.2 We reserve the right to correct errors, inaccuracies, omissions, and pricing mistakes, including after an order has been submitted. Where an error affects your order, we may cancel the order, refund the order, request additional payment, or offer an alternative resolution.

8.3 We reserve the right to refuse any order, and to limit quantities purchased per person, household, order, payment method, or address, including orders that in our sole judgment appear to be placed by dealers, resellers, or distributors.

8.4 Product images, item names, stated values, and rarity references are provided for convenience and may not reflect current in-game values, availability, or market conditions.

9. Fulfillment and delivery

9.1 Orders are fulfilled using automated systems, delivery bots, manual delivery, or a combination of those methods. Some orders require you to be online, join a game, accept a trade, or follow delivery instructions in order to receive your Items.

9.2 By placing an order you request and authorize us to begin fulfillment as soon as possible after checkout, including through automatic delivery where available.

9.3 Because fulfillment may begin immediately, your ability to cancel, withdraw, or obtain a refund may be limited once fulfillment has started or the Items have been Delivered.

9.4 Once an order has been Fulfilled, that order is final, except where a refund is required by applicable law or is expressly permitted under the Refund Policy.

10. Delivery delays and unfulfilled orders

10.1 Delivery is not guaranteed to be instant in every case.

10.2 Delivery may be delayed by delivery bot downtime, technical errors, Roblox or MM2 outages, trade limitations, inventory issues, maintenance, security checks, high order volume, incorrect customer information, or other circumstances outside our immediate control.

10.3 A delay, or the temporary unavailability of a delivery bot, does not mean that an order has been cancelled or refused. We will make reasonable efforts to complete eligible orders once delivery becomes available again.

10.4 MM2Store operates a 24-hour delivery guarantee for eligible unfulfilled orders, as described in the Refund Policy. Where an order remains unfulfilled after 24 hours, you may be eligible to request a refund.

10.5 Where fewer than 24 hours have passed since purchase, you must allow time for delivery and make at least two reasonable attempts to claim your Items before a refund will be considered, unless applicable law provides otherwise.

10.6 To request assistance with a delayed or unclaimed order, contact support@mm2store.com with your order details.

11. Refunds and cancellations

11.1 Because the Items are digital, all sales are final once an order has been Fulfilled or the Items have been Delivered.

11.2 A refund may be considered where:

1. the order has not been Fulfilled;
2. the Items have not been Delivered;
3. we are unable to complete delivery;
4. a refund is required by applicable law; or
5. we determine, in our sole discretion, that a refund or replacement is appropriate.

11.3 We may refuse a refund in respect of a Delivered order, buyer's remorse, an accidental purchase, incorrect information supplied by you, failure to follow delivery instructions, account restrictions, third-party platform issues, or any issue caused by Roblox, MM2, or another third party.

11.4 Where a refund is approved, we reserve the right, in our sole discretion, to issue it as store credit rather than as a return of funds to the original payment method, as set out in section 4 of the Refund Policy.

11.5 The Refund Policy governs refund eligibility, time limits, and process, and forms part of these Terms.

12. EU customers: statutory right of withdrawal

12.1 This section applies only to customers located in the European Union.

12.2 EU law may give you the right to withdraw from a distance purchase within a set period. Because the Items are digital and cannot be returned once received, that right operates as set out in this section.

12.3 By placing an order, requesting immediate delivery, accepting these Terms, claiming Items, accepting delivery, or otherwise permitting fulfillment to begin, you expressly request and consent to fulfillment beginning before the withdrawal period expires.

12.4 You acknowledge that once fulfillment begins and the Items are Delivered, the right of withdrawal in respect of that purchase is lost.

12.5 Where an order has not been Fulfilled and the Items have not been Delivered, you may request withdrawal by emailing support@mm2store.com, or by using our contact form, with the word "WITHDRAW" and your order details.

12.6 Where required by applicable EU law, we provide an online withdrawal function for orders that remain subject to a statutory withdrawal right. Use of that function does not guarantee a refund where fulfillment has already begun or delivery has already occurred following your express consent.

12.7 Nothing in this section limits any non-waivable rights available to you under applicable consumer law.

13. Chargebacks and payment disputes

13.1 You agree not to file a chargeback, payment reversal, bank dispute, or payment-provider dispute in respect of a validly Delivered order.

13.2 You agree to contact support@mm2store.com before opening a payment dispute, so that we have an opportunity to resolve the matter.

13.3 Where a dispute is filed in respect of an order that was Fulfilled or Delivered, we may supply the payment processor, bank, card network, fraud-prevention service, or other relevant party with evidence of your order, your acceptance of these Terms, delivery records, digital fulfillment records, communications, IP information, account information, and related transaction information.

13.4 We reserve the right to suspend or refuse future service to any customer who files a false, abusive, fraudulent, or bad-faith chargeback or payment dispute.

14. Order verification and fraud prevention

14.1 We reserve the right to verify any order before fulfillment.

14.2 Verification may include review of payment information, billing details, IP address, email address, Roblox username, order history, fraud signals, and risk indicators, and may include a request for additional information from you.

14.3 We may delay, cancel, refund, or refuse any order that we believe involves fraud, unauthorized payment, suspicious activity, resale abuse, a policy violation, inaccurate information, or risk to MM2Store, our customers, our payment processors, or a third-party platform.

15. Third-party platform risk

15.1 The Service depends on third-party platforms and game systems that we do not own or control.

15.2 We are not responsible for:

1. Roblox outages, errors, updates, or downtime;
2. MM2 updates, item changes, trading restrictions, or inventory limitations;
3. Roblox account bans, warnings, restrictions, or moderation actions;
4. your inability to access your Roblox account;
5. your failure to accept a trade or to follow delivery instructions;
6. incorrect Roblox usernames or account information;
7. changes to platform rules or game mechanics;
8. item removals, rollbacks, reversals, or disabled items; or
9. any loss caused by a third-party platform, developer, or rights holder.

15.3 You accept these risks when purchasing Items through the Service.

16. Prohibited conduct

16.1 You agree not to:

1. use the Service for fraud, theft, scams, unauthorized payments, or illegal activity;
2. provide false, inaccurate, or misleading information;
3. impersonate another person;
4. use another person's payment method without permission;
5. abuse refunds, withdrawals, support, chargebacks, discounts, promotions, or delivery systems;
6. harass, threaten, abuse, or spam our staff or support team;
7. exploit bugs, errors, or pricing mistakes;
8. interfere with the website, our systems, our security, or the delivery process;
9. scrape, copy, reverse engineer, attack, or overload the website; or
10. violate any applicable law, regulation, platform rule, or third-party right.

16.2 We may refuse service, cancel orders, suspend support, block access, or take other appropriate action where we believe these Terms have been violated.

17. Intellectual property

17.1 All content on the Service, including text, website design, graphics, logos, icons, images, product pages, page layouts, and other materials, is owned by or licensed to MM2Store unless stated otherwise.

17.2 You may not copy, reproduce, distribute, modify, sell, exploit, scrape, mirror, or otherwise use any part of the Service or its content without our prior written permission.

17.3 Third-party trademarks, names, logos, and game titles remain the property of their respective owners.

18. Customer submissions

18.1 Where you send us feedback, reviews, suggestions, comments, images, videos, testimonials, or other submissions, you grant MM2Store a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, copy, display, publish, distribute, edit, translate, and promote that content in any medium, except where prohibited by law.

18.2 You confirm that any content you submit is accurate, lawful, and does not violate the rights of any third party.

18.3 We may remove, edit, or decline to display any submission at any time.

19. Third-party links and tools

19.1 The website may link to, or make available, third-party websites, tools, platforms, payment providers, applications, and services.

19.2 We do not control third-party services and are not responsible for their content, availability, policies, practices, errors, security, or actions.

19.3 Your use of a third-party service is at your own risk and may be subject to separate terms and policies.

20. Privacy

20.1 Personal information submitted through the Service is governed by the Privacy Policy.

20.2 By using the website or placing an order, you agree that we may collect, use, store, and share information as described in the Privacy Policy, including as necessary to process orders, prevent fraud, provide support, comply with legal obligations, and respond to payment disputes.

21. Modification and termination of the Service

21.1 We may modify, suspend, restrict, or discontinue any part of the Service at any time without notice, including products, prices, delivery methods, support channels, promotions, features, and website access.

21.2 We may refuse service, cancel orders, restrict access, or terminate your use of the Service where we believe you have violated these Terms, created risk for MM2Store, abused our systems, engaged in fraud, or violated applicable law.

21.3 Obligations and liabilities incurred before termination survive termination.

22. Disclaimer of warranties

22.1 To the maximum extent permitted by law, the Service and all Items are provided "as is" and "as available."

22.2 We do not warrant that:

1. the Service will be uninterrupted, secure, or error-free;
2. delivery will be instant, or available at any particular time;
3. third-party platforms will remain available or unchanged;
4. any Item will retain any particular value, appearance, function, rarity, or availability;
5. any error, bug, outage, or issue will be corrected; or
6. the Service will meet your expectations.

22.3 Some jurisdictions do not permit certain warranty exclusions, and those exclusions may not apply to you. Nothing in these Terms limits rights that cannot be excluded under applicable law.

23. Limitation of liability

23.1 To the maximum extent permitted by law, MM2Store and its owners, operators, employees, contractors, agents, suppliers, service providers, affiliates, and partners are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of digital items, account loss, account restriction, loss of access, loss of goodwill, replacement costs, or similar damages.

23.2 To the maximum extent permitted by law, our total liability for any claim relating to an order or the Service will not exceed the amount you paid to MM2Store for the specific order giving rise to the claim.

23.3 Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

24. Indemnification

24.1 You agree to indemnify, defend, and hold harmless MM2Store and its owners, operators, employees, contractors, agents, suppliers, service providers, affiliates, and partners from and against any claim, demand, damage, loss, liability, cost, or expense, including reasonable attorneys' fees, arising from or related to:

1. your breach of these Terms;
2. your misuse of the Service;
3. your fraud, misconduct, or unlawful activity;
4. your violation of any law or third-party right;
5. your violation of any third-party platform rule;
6. your unauthorized use of a payment method;
7. false or misleading information you provide; or
8. your chargeback, payment dispute, or refund abuse.

25. Governing law

25.1 These Terms, and any separate agreement under which we provide the Service, are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules.

25.2 For customers located outside Wyoming or outside the United States, this section does not limit mandatory consumer protections that cannot be waived under the law of your place of residence.

26. Dispute resolution

26.1 Before bringing any claim, you agree to contact MM2Store at support@mm2store.com and to attempt to resolve the dispute informally.

26.2 Your notice must include your name, email address, order number, a description of the issue, and the resolution requested. We will make reasonable efforts to review and respond.

26.3 Where permitted by law, any claim must be brought individually and not as part of a class action, collective action, representative action, or consolidated proceeding.

26.4 Nothing in this section limits any non-waivable legal rights available to you under applicable law.

27. Amendments to these Terms

27.1 We may update, change, or replace these Terms at any time by posting the revised version on the website.

27.2 The revised Terms apply from the date posted unless applicable law requires otherwise. Continued use of the website or the Service after posting constitutes acceptance of the revised Terms.

27.3 Where required by law, we will provide additional notice of material changes.

28. Severability, entire agreement, and waiver

28.1 If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed from these Terms, and the remaining provisions continue in full force and effect.

28.2 These Terms, together with the Refund Policy, the Privacy Policy, and any other policy published on the website, constitute the entire agreement between you and MM2Store regarding your use of the Service.

28.3 Any failure by MM2Store to enforce a right or provision of these Terms does not waive that right or provision.

29. Contact

29.1 Questions regarding these Terms, orders, refunds, withdrawals, or support should be sent to support@mm2store.com.